Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it within 14 days after your purchase.
RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the order is placed. Please note that the return shipment must be sent back to us within these 14 days.
RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items. Shipping costs are not refundable.
DAMAGED OR DEFECTED ITEMS: If you receive a damaged or defective item, please contact us immediately for assistance. Our team will assess your request and opt for the best solution.
RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.
You can always contact us for any return question at info25motions@gmail.com
RETURN PROCESSING TIME: If you indicate that you would like to return a product, we will immediately get to work on this. This way we can ensure that your return is completed within a few days.
We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 7 days before the refund is visible on your bank account.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
CONTACT US: If you have any questions or need further assistance, please contact our customer service team at info25motions@gmail.com. We're here to help!